The e-commerce industry is no stranger to flux and churn. A fast-paced and fluid business environment, technological disruption, and a price-sensitive customer, make every organisational advantage the difference between success, and the slow-burn of irrelevance and obsolescence.
The e-commerce industry is on the cutting-edge of several frontiers – technology, consumer psychology, logistics and supply chain, branding, and strategy. The industry has upended and transformed long-standing conventional truths about buyer behaviour, retailing, supply chain and inventory management.
Powering these innovations, is a workforce that translates complex organisational goals and strategies into data-driven hard-sells and razor-sharp customer focus. This relentless focus on customer delight is only possible when online shopping giants operate at optimum organisational efficiency, productivity and focus – enabling thousands of employees across geographies, to deliver their best; unfettered by organisational inertia, built-in efficiencies and operational bottle-necks.
AscentHR’s solution allows enterprises to track and improve on an array of metrics that are a marker of overall organizational efficiency and productivity. Our solution is robust and flexible, can be deployed across disparate geographies, functions, business units and verticals. It is designed to enable enterprises to meet regulatory and compliance requirements. It leverages on almost two decades of experience and domain expertise in the areas of payroll processing, compliance and legal advisory, and human resource automation. Our long track record and domain expertise empowers our customers to balance the twin imperatives of balancing employee and client needs.
Our solution enables customers to adapt to a fast-changing business landscape where globalization, technological disruption, rapid regulatory and legal changes are forcing organizations to streamline and overhaul payroll operations.
Enterprises can gauge what their cycle time to process payroll is, what the turnaround time to resolve payroll errors is, and how streamlined their processes are. Enterprises can also customize the processing frequency of routine activities like processing of bonus, investment submissions and arrears, various statutory and tax calculations, and compliance-related filings. Our analytics powers the generation of a wide array of customizable smart reports that help enterprises track KPI metrics like their salary competitiveness ratio, the percentage of workforce costs, employee retention, attrition and separation rates. Our mobile application enables employee self-service on-the-go. Employees can download payslips, tax computation statements and PF deductions slips.
A leading Indian e-commerce player was struggling with the challenges of scrutinising and processing mountains of payroll data, in order to sanitize, collate and process it. The enterprise’s human resource function grappled with the challenge of streamlining and executing a seamless payroll data input process across disparate locations, functions and verticals. Their efforts to create and execute a data input process untainted by the risk of fraud, distortion and human error led them to StoHRM.
The quest for incorporating critical functions like on-boarding, operations, benefits, rewards and separation into a centralized, end-to-end employee life cycle management system, became the holy grail that the enterprise’s HR relentlessly pursued. Each function and vertical had multiple data points and data sets, that payroll processing had to incorporate. The payroll team had to ensure that multiple stakeholders contributed data sets that were error-free. The time-bound collation and validation of such data points added an additional layer of complexity to a process riddled with multiple challenges.
The payroll team faced manifold challenges – delays, errors, duplication of inputs, and incorrect mapping of inputs with employee codes. To add to their woes, stakeholders often failed to provide inputs before cut-off dates were frozen and closed.
Power HR’s input module enables enterprises to outmanoeuvre risk factors and eliminate structural inefficiencies. It’s loaded with an array of features and functions that allow a high degree of customization. The module ensures that all payroll data is collected, verified and processed seamlessly. Its feature-rich, highly user-friendly interface allows enterprises to enhance operational efficiency.
For the ecommerce behemoth, Ascent HR customized a highly secure, workflow-driven online input collection module that provided specific roles and accesses to identified stakeholders. The centralized HR team was empowered with an additional layer of approval and checks so that they could review inputs before payroll processing. An exception management process that catered to last-minute changes, added a final layer of fail-safe reliability.
Each module has an auto-lock feature, as well as the flexibility to activate specific modules if extensions are required. The input module powers a payroll process that has built-in timeliness and enables high-quality data collection – timely inputs are necessitated by lock-in features, and data duplication checks result in verified, sanitised data. Built-in quality checks led to reduced man hours and enhanced operational efficiency.
Additionally, given its high-volume and diverse workforce, the enterprise was looking for a solution that would allow employees and employer alike, to reduce time spent on hygiene activities like data collection, collation and verification. The Ascent HR team customized a host of templates to halve turn-around times for baseline HR functions like Onboarding and Separation. The maker-checker protocol ensured that a single point of contact controlled and standardized all template-specific requirements. A parallel synchronization with Power Pay lead to increased controls over data access, and a cascading uptick in productivity, compliance and due process.
The maker-checker protocol also introduced the necessary checks and balances into data-handling for sensitive financial and payroll data that is vulnerable to distortion, manipulation and misuse. Turn around cycles were dramatically compressed by having approver and exception-handling protocols that were system-generated and auto-triggered. Data-capturing was upgraded from the old Excel-based format to automated data uploads that eliminated manual intervention. Any latent delays due to the introduction of immovable cut-off dates were remedied by batch processing. A fully digitized data source allowed for faster processing and analysis of volume-based, multi-location, multivariate data; in turn facilitating data sharing and data transparency.
All the multiple benefits and value-adds notwithstanding, discarding long-standing processes and best practices didn’t come without numerous pushbacks and customer pain-points. The Ascent HR team engaged in sustained hand-holding, and provided unconditional customer support to tide over initial teething troubles and glitches. The team conducted numerous dry runs and mock simulations to familiarise themselves with the customer’s pain points and challenges.
Months of unstinting effort, focus and the cooperation of a highly responsive customer bore fruit. The Power Pay input module helped an ecommerce pioneer streamline processes, cut costs, boost productivity, implement checks and balances, and translate reams of raw data into lucid, highly interpretive, verified data.