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Designation: Sr Trainer – Learning & Development

Experience: 3-4 years

Qualifications: Bachelor’s degree from an accredited university in Learning and Development or proven experience.


About Us
We are a solutioning firm with a consultative approach in our DNA. At AscentHR, we come to work every day to enable organisations nurture their human capital through seamless workflows and processes.
Streamline custom HR workflows from pre-hire to retire. Integrate time, attendance and leave management using our robust HCM solution. Solve bottlenecks at every step with our experiential solutions.
Today at AscentHR, we partner with various organisational teams from HR Operations to Finance to anyone who has a stake in creating a hassle-free and law-abiding entity.
With our consultative approach, we handhold you through your organisational objectives, and even help you discover the immediate needs of your HR function to carefully tailor our solutions that truly transform your people practice.
We not only stand by the traits, we enthuse –
Adaptability. Accountability. Accuracy.

Job Description:
If you love challenge, have experience in driving innovative approaches to learning & development in fast paced operational environments, we want you in our team !
Your role will,be to support the learning needs of all employees. You will be essentail to the growth and success of AscentHR and our team members, from our associates to senior leaders.

Qualification/Experience:
• 3 – 4 yearsof experience in L&D/ Training. Managing end to end training activities.
• A completed Bachelor’s degree from an accredited university in Learning and Development or proven experience.
• Excellent presentation and communication skills fo the purpose of knowledge transfer and skill development – both in classroom and tutorial settings.
• Ability to think creatively and contribute to process simplification/improvement at a team level.
• Experience measuring and reporting on business impact of training initiatives.
• Experience in designing learning and development programs from the ground – up
• Comfortable in working in a fast paced environment where continuous innovation is required and ambiguity is constant.
• Passionate self starter, decisive and able to move with speed to implement ideas.
• Industry certifications in L&D as appropriate
• Experience using eLearning development tools
• Familiarity with online learning and learning technologies
• Experience with video design and development
• Excellent skills in generating training related reports and tools
• Excellent communication, training and learning skills
• Excellent people management and networking skills

Addition but not compulsory:
• Knowledge of HR functions like payroll and compliance
• Knowledge on QMS/ISMS process

Responsibilities:
• Deliver training that follows company methodology, and matches to the skills required by clients.
• Regularly co ordinate with the Training Manager regarding all training activities.
• Identify training needs of NHT and existing employees and accordingly scheduling and conducting Soft Skills training programs.
• Conduct periodic TNA to develop new training or modify and improve existing programs.
• Network with departments on effectiveness of training
• Coach and mentor Trainers, Executives, TLs and Managers
• Track domain training and improve trainee lifecycle in learning
• Track evaluation, feedback and effectiveness scores
• Analyse all training related activities for newly joined and existing employees
• Follow-up pre-work and post-work activities for each employee
• Updates all training records on a timely basis
• Maintains records in such a way that permits easy access
• Handle session on Soft Skills and behavioral Skills
• Captures audience’s interest through interactive skills irrespective of roles / designations
• Training effectiveness measurement

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Designation: HR Business Partner

Experience: 8-10 years

Minimum Qualification: MBA(HR)

Reports to: Manager / Head – HR

Key Expectations:
Capacity planning
• Manpower Budgeting to meet the business target of AscentHR India. -Initiate, Design and Implement manpower planning and budgeting process to ensure deployment of right skill for right job.
• Headcount Budgeting, Budget creation, Manpower Approval
• Deployment Decision and Capacity Management
Induction & Confirmation
• Ensure every new employee is inducted in the most professional manner and create a positive on-boarding experience
• Conduct, analyze and report on improvement areas for new employee experience by completing 30-60-90-Day Pulse Checks and feedback to Business stakeholders for improvements
• Ensure timely Confirmation Appraisal and Probation Extension / PIP as required
• Monitor progress of PIP and improvements and enable the right steps to get the employee to be confirmed
Performance Management
• Coach and Train People Managers to own and drive a high-performance culture.
• Ensure the steps of the Appraisal process below is calendarized and completed within timelines communicated quarterly, Half-yearly or annually as the case may be.
• Set Goals/KRAs (Self & Manager), Sign-Off & Approval
• Self-Assessment & Manager Assessment
• Arriving at Final Rating and Normalization process completion
• Promotion Nominations, Potential Assessments completed in time and within
policy guidelines
• Enable Compensation Increments and Promotions as per salary change
cycle norms.
Reward & Recognition
• Design Retention Plans and initiatives for niche and critical skills
• Drive and ensure the Rewards & Recognition programs are enabled as per
timeline and ensure smooth, seamless and consistent process of the R&R
programs
• Receive feedback on the R&R programs and modify and communicate as
appropriate
Succession Planning
• Enable succession planning for Critical Positions
• Deliver a Potential Assessment methodology and complete Succession
Assessment
• Identify strengths and Gaps in Competency for the identified successor role
through the 3×3 Performance – Potential Matrix
Employee Engagement & Experience
• Conduct Employee Engagement surveys and action plan low-scoring areas
• Design and drive engagement initiative of programs that enables retention of
capable and high performing people
• Attract and build a world class human resource team to partner with
business to support in meeting business goals.
• Position AscentHR India as a dream company to attract best talent.
• Internalize a “living the culture and Values” behaviour in every person at
AscentHR India.
People Performance & Capability Development
• Set department objectives/KPIs and review, assess and provide feedback on
ongoing performance of department
• Set and manage Key Result Areas (KRAs) /Key performance indicators
(KPIs) / Goals for direct reports and provide periodic feedback on
performance
• Manage poor performance for team early in the year and put in place a
performance improvement plan for poor performers

Ownership for:
• Manpower planning and recruitment process.
• Design and roll out of employee engagement survey.
• Action specific programmes to address low scoring engagement areas.
• Roll out of retention programmes-Rewards and recognition, growth, team culture etc.
• Role Expectation, Performance measures, High potential assessment, Grading and Levelling, promotion process, Capability Development (Identified Areas)
• HR Org. Structure, HR capabilities and HR team growth-Measuring HR Service and support –Quality of Delivery and Quality of Service.
• Employer Brand with educational institutions and talent Market.
• Communication and roll out of AscentHR India Culture and Value programme / Initiative.
• HR Automation, Prioritisation and Implementation
• Capability Development Performance & Consequence management of direct reports

Measures of Success:
• Budgeting to be completed by December each year. – On Time/Delay.
• As per agreed Service Level (SLA)
• Agreed timeline VS Actual Timeline.
• Target No. VS Actual No.
• No. of non-confirmations VS Total recruitment.
• Performance Rating > Satisfactory for all new hires.
• At least two engagement survey in a year.
• Engagement Survey Score Target Vs. Actual.
• No. Initiative from Engagement Survey implemented
• No. of recognition programme roll out for team member/ Staff.
• Score on role expectation, measures and promotion process.
• 100% of All job role has clear expectation.
• 100% Completion of appraisal process within agreed timeline.
• Increase Capability index – target Vs Actual
• HR services satisfaction score. (Target VS Actual)
• Completion and go live of Identified HR modules.
• No. Of Educational institution collaborated with AscentHR India for different kind of projects.
• Quarterly “living the value” awareness session and award programmes.

Functional Competencies Expected:
• Conceptual knowledge of HR and People Behaviour.
• Exposure to Software/IT organization.
• High analytical and problem-solving capability
• Making hard/tough decision
• Strategic Thinking.

Behaviors Expected:
• Achieving Results
• Strategic and Customer Perspective
• Thinking and Decision Making
• Personal Effectiveness
• Coaching/Supervising Others
• Leading and Influencing People
• Building collaborative partnerships
• Trusted Advisor
• Innovation
• High Impact communication
• Trusted Advisor
• High empathy
• Non-hierarchical

Unique Skills Expected:
• Ability to work with people of multiple cultures

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Designation: Senior Software Developer – RDBMS / PB / Sybase

Experience: 2-6 years

Qualifications: BE / MCA / Btech

Prerequisites:
• He / she should be good in analytical skills
• Communication skills – Good
• The role could involve in either Development or Support (This would be mentioned at the time of hiring)

Role & Responsibilities:
• Training will be provided on PB / Sybase
• Domain training would be provided.
• Would either handle Support or development.
• Candidate should have strong working knowledge of PowerBuilder / SQL
• Responsible for development, maintenance and support.
• Should have strong knowledge of SQL .
• Should have worked on projects related to any database.
• If the projects are related to HR domain that is an added advantage.
• Knowledge in Sybase or any other database is a plus point.
• Should be good in handling the team

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Designation: Senior Executive – IT Infra (Windows)

Experience: 7-8 years of relevant field

Qualifications: Diploma or Bachelor’s degree in Computer Science or a related field

Skills:
• Advanced Knowledge on windows OS / office application
• Advanced Knowledge on networking, Mail client & Antivirus
• Knowledge on Printer & scanner installation
• Advanced Knowledge Domain Controller , File Server, Mail Server & Web servers
• Patch Management
• Backup, Restoration & Restoration process
• Monitor & Manage Mail Server, AV Server, Mobile Management
• Fundamental knowledge of networking concepts
• Knowledge of computing infrastructures
• TCP/IP and routing protocols
• DNS management

Responsibilities:
• Advanced trouble shoot on Server OS, Applications
• Monitor & Trouble shoot on Mail Server , Antivirus , office apps
• Branch office – Support, trouble shoot & monitor
• Trouble shoot on networking tool
• Monitor Backup & Restoration process
• Configuration , trouble shoot & monitoring of Server s
• Advanced activities on servers – Mail, Web, Domain, File & Backup Servers
• Asset management
• Server Log monitoring & trouble shoot
• Handle L2 escalation calls
• Trouble shoot & monitor security incident
• Monitor & Guide juniors
• Ensure / adhere IMS related process
• Monitor & trouble shoot of BCP/DR
• License management
• Responsibility for documenting the configuration of the system
• Hands-on technical troubleshooting capabilities
• Ability to work independently under minimal supervision
• Familiarity with server management and monitoring tools
• Exceptional critical thinking and problem solving ability
• Strong interpersonal skills to assist non-technical individuals with complex technical issues
• Ensuring that the network infrastructure is up and running
• Support VPN clients
• MDM & DLP Management.

Certification: Windows and other IT Certification is plus

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Designation: Senior Executive Linux Admin

Experience: 5+ years

Qualifications: Diploma or Bachelor’s degree in Computer Science or a related field

Skills:
• Advanced Knowledge on Linux OS / office application
• Advanced Knowledge on networking, Mail client & Antivirus
• Knowledge on Printer & scanner installation
• Advanced Knowledge File Server, Mail Server & Web Servers, (LAMP) NFS
• Patch Management
• Backup, Restoration & Restoration process
• Monitor & Manage Mail Server, AV Server, Mobile Management

Responsibilities:
• Advanced troubleshoot on Server OS, Applications
• Monitor & Trouble shoot on Linux Servers & services
• Branch office – Support, trouble shoot & monitor
• Monitor Backup & Restoration process
• Advanced activities on servers – Mail, Web Servers.
• Asset management
• Server Log monitoring & trouble shoot
• Handle L1 escalation calls
• Trouble shoot & monitor security incident
• Ensure / adhere to IMS related process
• Monitor & trouble shoot of BCP/DR
• Responsibility for documenting the configuration of the system
• Hands-on technical troubleshooting capabilities
• Ability to work independently under minimal supervision
• Familiarity with server management and monitoring tools
• Exceptional critical thinking and problem-solving ability
• Strong interpersonal skills to assist non-technical individuals with complex technical issues
• Ensuring that the network infrastructure is up and running
• Support VPN clients
• MDM & DLP Management.
Additional
• Certification –Linux, ITIL
• Knowledge on QMS/ISMS process
• Good communication & learning skills
• Proficiency with scripting languages

Certification: Linux certification is plus

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Designation: Executive IT Infra – Desktop

Experience: 2-3 years

Qualifications: Diploma or Bachelor’s degree in Computer Science or a related field

Skills:
• Knowledge on Windows Desktop OS / office application
• Good communication & learning skills
• Knowledge on Basic Networking, Mail clients & Antivirus
• Knowledge on Printer & scanner installation

Additional but not compulsory
• Certification – Windows, Linux, Networking
• Basic knowledge on server OS – Windows 2008, 2012 & Linux

Responsibilities:
• Desktop Operating System troubleshoot & configuration
• Application troubleshoot & installation
• Networking troubleshoot & installation
• Printer & scanner troubleshoot, installation & configuration
• Mail client & Antivirus installation & configuration
• Monitoring Network tools
• Asset Tracker Update
• Address user tickets regarding hardware, software and networking
• Guide end users with simple, step-by-step instructions
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Install, configure, upgrade, maintain and support desktop systems based on service desk requests.
• Install malware and antivirus software and produce monthly reporting for management.
• Perform repairs and replacements of software and hardware peripherals.
• Provide desktop support for remote offices and employees.