Team Lead – Technical Documentation [Vacancy Fullfilled]

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Designation: Team Lead – Technical Documentation

Position: Full-Time

Experience: 6-10 years

Location: Bangalore

Because of our commitment to customer satisfaction, AscentHR (www.ascent-online.com) has grown into one of the best in the industry. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience in technical writing. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role:
• Continually maintain the company style guide and help other teams follow it
• Review Jr. technical writers’ drafts and provide feedback for improvement
• Mentor and guide Jr. technical writers
• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities:
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications:
• Bachelor’s degree in relevant technical field
• 6-10 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications:
• Proven ability to handle multiple projects simultaneously in an Agile environment, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Experience using XML tools to create documentation, and with CMS
• Experience using MS Visio to create workflow illustrations

Category: Team lead
Type: Full Time
Location: Bengaluru
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